Terms of Use

Last Updated: January 3, 2025

1. Acceptance of Terms

Welcome to Vaatun Technologies Private Limited. By accessing or using our website, products, or services (collectively, the "Services"), you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our Services.

2. Description of Services

Vaatun provides AI-driven enterprise resource planning and customer relationship management solutions specifically designed for insurance intermediaries. Our Services include:

  • Vantage: An AI-driven ERP-CRM platform for insurance intermediaries
  • Advantage: A branded client-facing portal for insurance intermediaries
  • Related software solutions, updates, and support services

3. User Accounts and Registration

To access certain features of our Services, you may need to create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security of your password and account credentials
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

4. Acceptable Use Policy

You agree not to:

  • Use the Services for any illegal purpose or in violation of any applicable laws or regulations
  • Attempt to gain unauthorized access to our systems, servers, or networks
  • Interfere with or disrupt the integrity or performance of the Services
  • Transmit any viruses, malware, or other harmful code
  • Reverse engineer, decompile, or disassemble any portion of the Services
  • Use the Services to transmit spam, chain letters, or other unsolicited communications
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity
  • Collect or harvest any personally identifiable information from the Services

5. Intellectual Property Rights

All content, features, and functionality of the Services, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the compilation thereof (collectively, the "Content"), are the exclusive property of Vaatun Technologies Private Limited and are protected by Indian and international copyright, trademark, patent, trade secret, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Services for their intended purpose. This license does not include any right to reproduce, distribute, modify, or create derivative works from the Content without our express written permission.

6. User Content

You may be able to submit, upload, or transmit content through the Services ("User Content"). You retain ownership of your User Content, but by submitting it, you grant us a worldwide, non-exclusive, royalty-free, perpetual license to use, reproduce, modify, adapt, publish, and distribute such content for the purpose of providing and improving the Services.

You represent and warrant that you own or have the necessary rights to submit your User Content and that it does not violate any third-party rights or applicable laws.

7. Payment Terms

Certain aspects of our Services may require payment. By purchasing a subscription or service, you agree to pay all applicable fees as described at the time of purchase. All fees are in Indian Rupees (INR) unless otherwise stated and are non-refundable except as required by law or as explicitly stated in our refund policy.

We reserve the right to change our pricing at any time. Price changes will be communicated to you in advance and will not affect current subscription periods.

8. Service Availability and Modifications

We strive to provide reliable and uninterrupted Services, but we do not guarantee that the Services will be available at all times or free from errors. We may modify, suspend, or discontinue any aspect of the Services at any time without prior notice.

We reserve the right to update these Terms of Use at any time. We will notify you of significant changes by posting a notice on our website or through other appropriate means. Your continued use of the Services after such changes constitutes acceptance of the revised terms.

9. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

VAATUN TECHNOLOGIES PRIVATE LIMITED DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES OR THE SERVERS THAT MAKE THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VAATUN TECHNOLOGIES PRIVATE LIMITED SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • Your access to or use of or inability to access or use the Services
  • Any conduct or content of any third party on the Services
  • Any content obtained from the Services
  • Unauthorized access, use, or alteration of your transmissions or content

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATING TO THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless Vaatun Technologies Private Limited, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your use of the Services, your User Content, your violation of these Terms of Use, or your violation of any rights of another party.

12. Governing Law and Dispute Resolution

These Terms of Use shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. The courts of Gurugram, Haryana, India shall have exclusive jurisdiction over any disputes arising from or relating to these Terms of Use or the Services.

Before initiating any legal proceedings, you agree to first attempt to resolve any dispute through good faith negotiations. If the dispute cannot be resolved within thirty (30) days, either party may pursue legal remedies.

13. Termination

We reserve the right to suspend or terminate your access to the Services at any time, with or without cause, and with or without notice, for any reason including violation of these Terms of Use.

Upon termination, your right to use the Services will immediately cease. Sections of these Terms of Use that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, warranty disclaimers, indemnity obligations, and limitations of liability.

14. Severability

If any provision of these Terms of Use is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

15. Entire Agreement

These Terms of Use, together with our Privacy Policy and any other legal notices or agreements published on the Services, constitute the entire agreement between you and Vaatun Technologies Private Limited regarding the Services and supersede any prior agreements or understandings.

16. Contact Information

If you have any questions or concerns about these Terms of Use, please contact us at:

Vaatun Technologies Private Limited
303, Spaze Platinum Tower, Sohna Rd, Gurugram, Haryana - 122018

Email: tannmaysgupta@vaatun.com or vaibhav@vaatun.com