Privacy Policy

1. Introduction

Vaatun Technologies Private Limited ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. By using our Services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, phone number, company name, job title, and other contact details when you create an account
• Business Information: Insurance license details, business registration information, and other professional credentials
• Payment Information: Billing address and payment card details (processed securely through third-party payment processors)
• Communications: Information you provide when contacting our support team, participating in surveys, or engaging with our customer service
• User Content: Data you upload, store, or transmit through our Services, including client records, policy information, and business documents

2.2 Information Collected Automatically

When you access our Services, we automatically collect certain information:

• Usage Data: Information about how you interact with our Services, including features used, pages visited, time spent, and actions taken
• Device Information: IP address, browser type, operating system, device identifiers, and device settings
• Location Data: Approximate geographic location based on IP address
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities (see Section 7 for more details)
• Log Data: Server logs including access times, error logs, and system activity

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Insurance industry databases and regulatory bodies
• Business partners and integration platforms
• Public databases and social media platforms
• Analytics and advertising service providers

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Maintain Services: To deliver, operate, and maintain our platform, including processing transactions and managing your account
• Improve and Develop Services: To understand how users interact with our Services and develop new features and functionality
• Personalization: To customize your experience and provide content relevant to your interests and needs
• Communications: To send you service updates, security alerts, administrative messages, marketing communications, and respond to your inquiries
• Analytics: To analyze trends, track user engagement, and generate insights about Service usage
• Security and Fraud Prevention: To protect against, investigate, and prevent fraudulent, unauthorized, or illegal activity
• Compliance: To comply with legal obligations, enforce our terms and policies, and protect our rights and property
• AI and Machine Learning: To train and improve our AI models and automated features while maintaining appropriate safeguards for your data

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including cloud hosting, data analytics, payment processing, customer support, and email delivery. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If we are involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have.

4.3 Legal Compliance

We may disclose your information if required by law, legal process, government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or comply with regulatory obligations.

4.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

4.5 Aggregated Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you.

5. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection and security practices
• Secure backup and disaster recovery procedures

Your data is stored on secure servers located in India and may be transferred to and processed in other jurisdictions where our service providers operate. We ensure that adequate safeguards are in place for any international data transfers.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it. The retention period depends on factors such as the nature of the data, legal obligations, and business needs.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and Services. Cookies are small data files stored on your device that help us recognize you, remember your preferences, and analyze site usage.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly and cannot be disabled
• Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data
• Functionality Cookies: Remember your preferences and settings to personalize your experience
• Marketing Cookies: Track your browsing activity to deliver relevant advertisements

You can control cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may affect website functionality and your user experience.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to certain processing activities, including direct marketing
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw previously given consent for data processing

To exercise these rights, please contact us using the information provided in Section 14. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Marketing Communications

We may send you promotional emails, newsletters, and other marketing communications about our Services and offerings. You can opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your communication preferences in your account settings
• Contacting us directly using the information in Section 14

Please note that even if you opt out of marketing communications, we may still send you transactional and service-related messages.

10. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our platform. We are not responsible for the privacy practices or content of third parties.

11. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

12. International Data Transfers

Your information may be transferred to and processed in countries other than India, including countries that may have different data protection laws. When we transfer your information internationally, we implement appropriate safeguards such as standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms to ensure your data remains protected.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Services after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Vaatun Technologies Private Limited
303, Spaze Platinum Tower, Sohna Rd, Gurugram, Haryana - 122018

Email: tannmaysgupta@vaatun.com or vaibhav@vaatun.com

15. Compliance with Indian Laws

We are committed to complying with applicable Indian data protection laws and regulations, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. We implement reasonable security practices and procedures to protect sensitive personal data or information.