India's insurance industry faces a major shift in 2026 as TRAI mandates all service and transactional calls use the "1600" series, replacing generic 10-digit numbers. This move aims to combat fraud, boost customer trust, and align insurance with broader BFSI identity standards. Insurers must overhaul call systems, vendor contracts, and customer education to comply by February 15, 2026—turning regulatory change into a strategic opportunity for stronger, safer customer engagement.

The Sabka Bima, Sabki Raksha (Amendment of Insurance Laws) Bill, 2025, grants IRDAI sweeping new powers to curb mis-selling, enforce transparent commission disclosures, and address conflicts of interest in India’s insurance sector. The amendments mandate stricter commission caps, board-level separation between insurers and banks, and robust product suitability checks, aiming to protect policyholders and drive cleaner governance. Insurers, banks, and intermediaries must now prioritize transparency, compliance, and customer-centric practices, marking a decisive shift towards trust and accountability in insurance distribution.

India’s insurance sector is on the brink of its biggest overhaul since liberalisation. A draft reform package—centred around the Insurance Laws (Amendment) Bill and related rule changes—signals a decisive push towards capital inflows, innovation, and distribution freedom in the industry.

For insurers, intermediaries, and insurance professionals, these changes are not cosmetic; they reshape who can participate, how products are structured, how risk is carried, and how customers are served.

This post unpacks each proposed reform, explains what it means for the market, and highlights the strategic implications for industry players and careers in insurance.

Insurance claims are often the most stressful part of the customer journey. For brokers, delays mean frustrated clients and lost trust. Digital tools — from AI-powered CRMs to claims tracking dashboards — are now transforming this process, helping brokers manage claims faster, with greater accuracy and transparency

Applying for an insurance broker license with IRDAI? The process needs a well-prepared set of documents on finance, compliance, and structure. Here's a quick checklist to help you get it right the first time.

Discover how AI-powered CRMs are transforming insurance in India by boosting renewals, personalizing customer interactions, and automating follow-ups for a seamless experience.